At Mind Alive, we are committed to reducing the amount of waste we produce. We use reduced packaging whenever possible. Our devices are packaged in a carry bag that you will use again and again to transport and store your device and accessories. When shipping we reuse plastic packaging whenever possible.
Orders are typically shipped within two (2) business days. Any orders placed on a Saturday, Sunday, or Statutory Holiday will be shipped out on the next business day. If you need an order by a specific date, please call our office to confirm.
No 9v Alkaline batteries are included on orders shipped to Japan or Australia.
Pricing:
All pricing on our website is quoted in US funds. For Canadian customers shipping to a Canadian address, contact our office at 1-800-661-6463 or email info@mindalive.com for a quote in Canadian funds.
Restocking Fee:
Items returned may be subjected to a 25% restocking fee. This will be waived on returns as part of our 100% satisfaction guarantee.
International Orders:
Customers are responsible for all duties, taxes, and brokerage fees as calculated and charged by the carrier.
Local orders:
Call 780-465-6463 to place your order for curbside pick-up.
FEDEX Shipping:
Canada and US: International Priority shipping - 1 - 3 business days*
Economy shipping: 2 - 5 business days*
All other countries: 3 to 5 business days*
Rural shipments may also take additional delivery time over and above the selected shipping priority you have chosen.
If you would like a signature request on FedEx shipping, please call our office at 1-800-661-6463 toll-free in Canada and US or 1-780-465-6463.
* FedEx does not guarantee delivery dates.
Canada Post Shipping:
Canada: 5 business days *
US: 2 weeks *
All other countries: 4 - 6 weeks *
Note: Air Small Packet does not provide a tracking number.
If you would like a signature request on Canada Post shipping, you need to select Xpress Post.
* Canada Post does not guarantee delivery dates.
Delivery by FedEx or postal services may be delayed due to inclement weather, wildfires, and other unforeseen circumstances.