If all parts are returned in good working condition, you will get a full refund, less your shipping charges. Refunds will be issued for product only (shipping charges not included) to the same credit card that was originally charged.
To return your DAVID for money back guarantee within 30 days of purchase, please contact us via email at firstname.lastname@example.org or phone (780) 465-6463 or toll free in Canada and US 1(800) 661-6463 to obtain a return authorization number and important shipping instructions.
To ensure that your equipment reaches us safely:
If sending from outside Canada, you will be required to complete a customs form requesting a description of the goods. Be sure to list the contents as "ELECTRONIC GOODS BEING RETURNED TO THE COUNTRY OF ORIGIN FOR REPAIR UNDER WARRANTY". Use the harmonization code 9813.00.00.97 and value the goods at $100.00 per unit. Failure to properly complete customs and shipping documents may result in additional brokerage and duties charges to the customer.
Any postage, insurance and shipping costs incurred in returning equipment are the responsibility of the customer. We recommend that you choose a method of shipment that will allow tracking or tracing. We cannot be responsible for lost shipments.
For US customers: We have found that expedited mail is both economical and very reliable. It takes approximately 7 to 10 days. Be aware that ground couriers do not include brokerage fees in their quoted pricing. The customer is responsible for all brokerage fees, duties and taxes. These charges will be deducted from your credit.
To return your DAVID for refund within 30 days of purchase, send to:
Mind Alive Inc.
6716 - 75 St. NW
Edmonton, Alberta, Canada
Here is a testimonial from a person who used our return policy:
"Great customer service! Both getting and returning the device was fast and stressless. Just mailed it back and got the refund in a couple of days. Although Oasis was not seeming to help in my particular condition, I’m considering getting another device once my test results and diagnosis are finalized. Just want to thank the Mind Alive team again for their efficient work."
~ Marina, Jul 2015