Returning For Money Back Guarantee

Refunds are subject to a 10% restocking fee.

We are sorry that you didn't enjoy your DAVID, but we respect your decision and thank you for trying it out!

If all parts are returned in good working condition, you will get a full refund, less your shipping charges. Refunds will be issued for product only (shipping charges not included) to the same credit card that was originally charged.  

RETURN INSTRUCTIONS:

To return your DAVID for money back guarantee within 30 days of purchase, please contact us via email at info@mindalive.com or phone (780) 465-6463  or toll free in Canada and US 1(800) 661-6463 to obtain a return authorization number and important shipping instructions. 

To ensure that your equipment reaches us safely:

  • Be sure goods are properly packed in a strong carton and surround the equipment with at least one inch of tight packing on all sides. Neither Mind Alive Inc. nor courier companies will pay for damage incurred by poorly packaged goods.
  • Include a copy of your sales receipt so that we can confirm that it is being returned within the 30 day period.

If sending from outside Canada, you will be required to complete a customs form requesting a description of the goods. Be sure to list the contents as "ELECTRONIC GOODS BEING RETURNED TO THE COUNTRY OF ORIGIN FOR REPAIR UNDER WARRANTY". Use the harmonization code 9813.00.00.97 and value the goods at $100.00 per unit. Failure to properly complete customs and shipping documents may result in additional brokerage and duties charges to the customer.

Any postage, insurance and shipping costs incurred in returning equipment are the responsibility of the customer. We recommend that you choose a method of shipment that will allow tracking or tracing. We cannot be responsible for lost shipments.

For US customers:  We have found that expedited mail is both economical and very reliable. It takes approximately 7 to 10 days.  Be aware that ground couriers do not include brokerage fees in their quoted pricing.  The customer is responsible for all brokerage fees, duties and taxes. These charges will be deducted from your credit.

To return your DAVID for refund within 30 days of purchase, send to:

Mind Alive Inc.

6716 - 75 St. NW

Edmonton, Alberta, Canada

T6E 6T9

Here is a testimonial from a person who used our return policy:

"Great customer service! Both getting and returning the device was fast and stressless. Just mailed it back and got the refund in a couple of days. Although Oasis was not seeming to help in my particular condition, I’m considering getting another device once my test results and diagnosis are finalized. Just want to thank the Mind Alive team again for their efficient work."

~ Marina, Jul 2015

Twitter | Facebook | LinkedIn | Pinterest | Google+
© 2017, Mind Alive Inc. All Rights Reserved.
6716 - 75 Street NW, Edmonton, Alberta T6E 6T9 Canada / Phone: 1-800-661-MIND or (780) 465-MIND (6463)